POST 27/43: GREAT PERSONAL ASSISTANT: OFFICE OF THE GM CRM REF NO: Dad/GM_CRM/2022/07-1P

POST 27/43: PERSONAL ASSISTANT: OFFICE OF THE GM CRM REF NO:
Dad/GM_CRM/2022/07-1P

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Client Relationship Management
Compensation: R261 372 for every annum (Level 07), (fundamental compensation)

Focus: Pretoria

Prerequisites: A proper three-year National Diploma/Degree or comparable three-year capability (somewhere around 360 credits) combined with three (3) years’ involvement with delivering support administrations to senior administration. Demonstrated insight in assembling reminders and
minute taking. Information and experience of the MS Office bundle, explicitly
connecting with word handling, Outlook, PowerPoint and Excel. Information on Office Organization. Information on Public Service and departmental Prescripts and Regulations. Information on Financial Administration (planning). Capacity to direct research and examine records and circumstances. Stay up to date with systems and processes inside the Office of the GM. Magnificent verbal and composed correspondence abilities. Capacity to impart at all levels. Great phone behaviour. Capacity to act with consideration and carefulness. The elevated degree of unwavering quality. Great relational relations. Sticking to
business morals. Better than expected putting together abilities. Great prepping and adequate. Self-administration and inspiration abilities.

Obligations: The effective applicant will be answerable for the accompanying capabilities, and incorporate yet, not restricted to: Renders managerial help administrations: Ensures the viable stream of data and archives to and from the workplace of the GM. Guarantees the protection of all documentation in the workplace of the GM in accordance with significant regulations
furthermore, approaches. Acquires inputs, examines and incorporates reports, for example, progress reports, month-to-month reports and the executive’s reports. Investigates routine entries/reports furthermore, makes notes as well as suggestions for the GM. Answers enquiries got from interior and outer partners. Drafts archives as required. Does documenting of records for the GM where required. Gathers, examinations and groups data mentioned by the GM. Explains directions and notes in the interest of the GM. Guarantees that movement courses of action are all around facilitated.

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Focuses on issues in the workplace of the GM. Deals with the leave structures, leave register and phone represents the unit. Handles acquirement of standard things like writing material, rewards and so on for the exercises of the GM. Acquires the fundamental marks on records like obtainment advice and month-to-month compensation reports. Gives a secretarial/secretary support administration to the GM: Receives calls and alludes the calls to the right job players if not implied for the GM. Performs progressed composing work. Works and guarantees that office gear, for example, fax machines and printers are all ready. Records the commitment of the GM. Uses prudence in regards to meeting demand – to choose whether to acknowledge/decline or allude to different workers in view of the surveyed significance and earnestness of the matter. Organizes with and sharpens/prompts the GM with respect to commitment. Gathers reasonable timetables of arrangements. Gives
backing to GM with respect to gatherings: Scrutinizes reports to decide
activities/data/different archives expected for gatherings.

 

Gathers and accumulates all essential reports for the GM to illuminate him/her on the items. Records minutes/choices and conveys to significant job players. Circle back to the progress made. Plans preparation notes for the GM as required. Arranges strategic courses of action for gatherings when required. Support the GM with the organization of the Accounting Officer/GM’s spending plan: Collects and facilitates all reports that connect with GM’s financial plan. Helps GM in deciding financing necessities for purposes of MTEF entries.

 

Keeps record of consumption responsibilities, and screen use and alarms GM of conceivable over and underspending. Checks and relates BAS reports guaranteeing that consumption is designated accurately. Distinguishes the need to move assets between things, talks with the GM and assembles draft notices for this reason. Contrasts the MTEF allotment and the mentioned spending plan and illuminates the GM of changes. Concentrates on the pertinent Public Service and departmental 38 prescripts/approaches and different archives to guarantee that the application thereof is seen appropriately: Remains fully informed regarding respect to prescripts/arrangements and techniques appropriate to his/her work landscape. Stays side by side with the techniques also, processes that apply in the workplace of the GM.

ENQUIRIES: Ms Geraldine Turner on Tel No: 084 093 5765 or Felicia Mahlaba on Tel No: 0123191455

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POST 27/46: CUSTOMER SERVICE AGENT REF NO: CSA/KZN/2022-07-6C

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Client Services
(a year contract)
The motivation behind the job is: To give authoritative capabilities and to determine inquiries also, grumblings on first contact inside the Clients Relationship Management climate.

Compensation: R211 713 for each annum (Level 06) (essential compensation), in addition to 37% in lieu of advantages.

Focus: KZN Regional Office (Deployed/Based In Pietermaritzburg and Durban)

Prerequisites: A fitting three-year tertiary capability (somewhere around 360 credits) with a year and a half demonstrated insight in the handling (organization) of extra security/representative advantages or client relationship the executives/client care ideally inside Employee Advantages, Life or other Insurance, Medical Aid conditions or comparative monetary establishments or A Grade 12 Certificate/Senior Certificate (Matric) with three years of demonstrated
experience in the handling (organization) of extra security/representative advantages or client relationship the executives/client care ideally inside Employee Benefits, Life or then again other Insurance, Medical Aid conditions or comparative monetary foundations. Information on GEPF items and administrations will be a benefit. PC education that would incorporate decent working information on Microsoft Office items; Proficiency
in English is a necessity and the capacity to talk any of the other authority dialects
in the territory applying for. The uses of people presently living in the
Territory or nearby regions applying for may get inclination (KZN). Information on
Representative Benefits. Information on Client Relations Management. Geological
information on the Province applying for. Great critical thinking abilities. Great
show abilities. Better than expected correspondences abilities, both verbal and composed with the capacity to speak with clients. Time usage abilities. Self-administration – having the option to autonomously work.

Obligations: The occupant will be liable for a wide assortment of errands which incorporates however are not restricted to the accompanying: Provide quality client care inside CRM: Handle all up close and personal enquiries got really; Follow up and conclude enquiries alluded to other speciality units, inside the concurred time periods; Respond to messages, web questions,
posted questions/messenger administrations, faxes inside apportioned time span; Update on all the applicable GPAA frameworks.

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Give Client contact administrations inside the workplace: Respond to heightened questions inside the allotted time span; Interact with the divisions and individuals in regards to remarkable questions; Relationship the board on any progressions
occurring in the different areas; Provide/demand criticism to different clients and
partners; Follow-up with speciality units and give input to clients until cases
are settled. Successful and proficient organization of records got; Provide
regulatory help at outreach drives. Give information inputs in the arrangement of
the reports: Report any issues/make proposals concerning continuous
administration upgrades and keep an elevated degree of client care; Compile and submit day-to-day, week after week and month-to-month creation insights to the manager; Check and update merged/acceleration records to the manager.

ENQUIRIES: Ms Mapule Mahlangu Tel No: 012 399 263941

APPLICATIONS: It is compulsory to email your application (far-reaching CV and new Z83 endorsed) to Recruit2@gpaa.gov.za citing the reference number in the subject heading of the email.

NOTE: Take note of the prerequisites with respect to another Z83 successful 1 January 2021 according to the DPSA guidelines as well as any remaining prerequisites determined in the footer. Take note of Circular 19 of 2022 with respect to the training note on the Z83 application and culmination thereof. The affirmation of all supporting reports will be required from the shortlisted applicants as it were. Meetings might be led by means of a virtual medium
which will be talked about with each shortlisted candidate. The candidate ought to have the fundamental information and hardware for this reason. Correspondence might be led with the short-recorded applicants.

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In the event that you have not been reached within six (a half years after the end date of this promotion, kindly acknowledge that your application was ineffective. The reason for the job is: To give managerial capabilities and to determine questions and grumblings on first contact with the client’s Relationship Management climate. Different CSA contract positions are accessible in KZN Province to be conveyed in Durban and Pietermaritzburg separately on a 12-monthlyĀ agreement.

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